13 HEALTH

 13 HEALTH is a confidential phone service that provides health advice to Queenslanders. You can phone and talk to a registered nurse 24 hours a day, 7 days a week for the cost of a local call.

Registered nurses provide health–related advice over the phone for health information and assessment of symptoms. This includes a comprehensive telephone assessment resulting in a recommendation of a time and place of care. The service also provides immediate, evidence based healthcare information and referral to other health care providers which is targeted to the appropriate level and location of care. RN’s also educate callers and guide them to appropriate care. By assessing callers by phone, nurses estimate symptom urgency, rather than diagnose the cause of the symptoms.