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Latest research 28 Feb 2017

Breast Cancer Network Australia Extends Phone Helpline Hours

For the first time Australians affected by breast cancer will be able to access the Breast Cancer Network Australia (BCNA) phone helpline outside business hours.

From 2 March 2017 BCNA’s helpline will stay open until 9pm on Tuesday and Thursday evenings for a trial period of six months.

BCNA is one of the first cancer organisations in Australia to make its helpline available outside of regular business hours. The helpline is designed to be a source of information for anyone affected by breast cancer and points people in the direction of resources, support and information.

Callers can order copies of BCNA resources such as the My Journey Kit and Hope and Hurdles, and can also enquire about sources of practical, financial and emotional support that are relevant to their situation.

The helpline is also available to friends and family of people diagnosed and members of the community seeking information on how best to support a person with breast cancer.

BCNA CEO Christine Nolan said the extended hours are part of the organisation’s response to the changing needs of members.

“We no longer live in a 9 to 5 world and it’s important BCNA is able to support people in a way that reflects our modern lives. So if you’re busy at work or with children during the day, you can call us after hours when you have more time to think and process the information,” Christine said.

“Being told you have breast cancer is frightening and stressful and callers to our helpline are often dealing with complex emotional needs as a result. Being able to call BCNA in the evenings gives women and men the opportunity to discuss their needs in the privacy of their own homes, at a time that’s convenient for them.”

“The BCNA helpline is available to all Australians affected by breast cancer, no matter where they live.”

The phone number for the BCNA helpline is 1800 500 258. Helpline hours are 9am to 5pm on Monday, Wednesday and Friday and 9am to 9pm on Tuesday and Thursday. Calls to the helpline are free of charge when made from a landline and charged at standard rates when made from a mobile phone.

For more information or interview requests, please contact Sophie Benjamin on 0410 976 991 or at sbenjamin@bcna.org.au.